Key to happy customer is to set right expectations, and consistently meet them. Accurately plan your schedules and reliably estimate arrival at job location based on travel and service times
Customers have better things to do than sit around & wait. Optimize your schedule to shorten a typical four-hour wait window to one-hour. A narrow time window can make you significantly competitive
Dead time between jobs - sound familiar? Service more orders with less resources per day to maximize efficiency. Compress your schedules to minimize dead time while conforming to all the constraints you set
Nobody wants to pay more on gas than they need to. Eliminate needless travel by automatic geographic route allocation. Optimize route sequence to minimize total distance traveled and fuel cost.
Get the right worker to the right job at the right time, most efficiently. Dynamic Optimizer (automated & manual) takes all orders from your chosen time period and schedules them in the most optimized way while adapting to the constraints of proximity, worker and customer needs
Plan last-minute orders or quickly create/find optimal appointment time for your customers, without ever placing them on hold. BestFit Scheduler analyzes your current optimized plan and recommends list of optimal time slots while balancing multiple constraints
Manage by Exception! Maximize productivity by enabling dispatchers to actually solve operational problems rather than spending time to look for them. Exception Finder proactively reviews plan and automatically provides a list that does not meet your business constraints
Eliminate the tedious work of calling customers. Instead, use dynamic SMS to confirm schedule, handle cancellation & reschedule requests, delay or ontime alerts, and thank customers after the job
Prefer traditional phone call to confirm jobs with your customers? Reduce dispatcher workload by letting automated interactive voice response (IVR) engine handle job confirmation, cancellation or reschedule requests for you
Delight customers with real-time ETA and en-route visibility. Dynamic SMS notification enables your customers to view a picture of the worker, as well as their real-time location on map as they travel towards the job
Unique metrics-driven Smart Planner couples drag & drop calendar, gantt-chart and map with decision support analytical engine to proactively surface work efficiency and exceptions
Keep your workers honest, accountable and safe! Our state-of–the-art GPS tracking provides an upto-the-minute snapshot of where your workers are located in relation to their assigned jobs
Keep eye on the ball! No more phone calls to understand what is going on in the field. Know - "Who", "What", "Where", "When". Solve issues before they happen. Intelligent Dashboard finds jobs that might get tardy before they actually do!
Cut paper hassles. Get schedule, notes, audio memos, photos, signatures, annotations, manage parts/tasks, integrated map, navigation, SMS, IVR, timecard, and more. Works offline!
One-click time card on mobile eliminates time card errors and validates the worker’s location at clock-in and clock-out time. When the GPS stamped "when" & "where" is correct, you spend less time and effort approving
Improve job punctuality, customer service and accurate billing. GPS tracking engine creates connection between planned orders, route, actual geo-locations of worker by providing "When" & "Where" job performance/deviation reports
Navigate where there are no roads. Do you walk, hike, trek rural or urban jungle with no clear access paths? Advanced mapping platform enables you to record custom access path for your assets and automatically overlays on integrated map for navigation
Drag & Drop Job Schedule. Color Coded Calendar. Resource & Timeline Views. Address Geocoding. Location Validation. Integrated Map. Navigation. Color Coded POIs. Traffic, Satellite, Street Maps. Daily Route & Order Reporting.
Recurring & One-off Orders. Multiple Worker Assignment. Part Management. Task Management. Unscheduled & Unassigned Order List. Customer Order History. Advanced Search. Multi-Location. Multi-Admin. Invoice & Operational Reporting.
Predictive Exception Finder
Field Service Scheduling
Work Order Management
No time restrictions
No storage restrictions
No usage restrictions
Upto 3 field workers and 2500 customers.
Route & Schedule Optimizer
Context-Based GPS Tracker
GPS-Aware Job Audit
Automatic Data Push
Google Calendar & Contact
Bulk CSV Data Import
Upto 7,500 customers.
High Frequency GPS Tracking
Appointment Reminder Notification
Arrival Time Notification & ETA
Automatic Do Not Contact Management
Upto 12,500 customers.
SMS/IVR is enabled in US & Canada only. For international usage, please contact us.
250 notifications included per worker each month. Buy pack of additional notifications as needed.
High Precision Esri Map
Integrated Satellite Map
Access Path & Breadcrumbs
High Transaction Volume
Inspection & Case Management