Key to happy customer is to set right expectations, and consistently meet them. Accurately plan your schedules and reliably estimate arrival at job location based on travel and service times
Customers have better things to do than sit around & wait. Optimize your schedule to shorten a typical four-hour wait window to one-hour. A narrow time window can make you significantly competitive
Dead time between jobs - sound familiar? Service more orders with less resources per day to maximize efficiency. Compress your schedules to minimize dead time while conforming to all the constraints you set
Nobody wants to pay more on gas than they need to. Eliminate needless travel by automatic geographic route allocation. Optimize route sequence to minimize total distance traveled and fuel cost.
Get the right worker to the right job at the right time, most efficiently. Optimization Planner (automatic, visual, and manual modes) schedules all orders in the most optimized way while adapting to the constraints of proximity, worker and customer needs
Plan last-minute orders or quickly find optimal appointment time for your customers, without ever placing them on hold. BestFit Scheduler analyzes your current plan and recommends list of optimal time slots based on machine-learning and multiple constraints
Get a bird's eye planning view on what, who, when, and where. Unique split-screen dispatchboard couples a drag & drop calendar with an integrated map enabling you to visually schedule or reassign jobs based on proximity and availability. It’s literally as simple as point, click and drag
Keep an eye on the ball. No more phone calls to understand what is going on in the field. Know - "Who", "What", "Where", "When". Solve issues before they happen. Find jobs that might get tardy before they actually do!
Manage by Exception. Identify field activities that deviate from the norm by automatically creating time & location based geofences. Monitor vital signs of field operations such as team punctuality, order timeliness, and geofence breaches
Keep your team safe, honest, and accountable. Tracker engine keeps an upto-the-minute log on team's location in relation to their assigned jobs. Monitor and gain insight into all field activities & job events
Eliminate the tedious work of contacting customers for each appointment. Instead, use automatic notification to confirm schedule, manage appointments, and provide enroute visibility & estimated arrival time
One-click mobile clock-in/out eliminates timecard errors and validates punch-times. Improve job punctuality, customer service and accurate billing via geo-validated job performance statistics
Access schedule, notes, audio memos, photos, annotations, and signatures in field. Manage parts, tasks, assets, and documents. Integrated map, navigation, timecard, and more. Works offline without any data connection
Maintaining accurate, up-to-date field asset records has never been more important. Capture detailed record that remains connected to the service lifecycle, no matter whether it's assigned to an existing or new order. Geotag and map the GPS location of assets
Navigate where there are no roads. Do you walk, hike, trek rural or urban jungle with no clear access paths? Advanced mapping platform enables you to record custom access path for field assets and automatically overlays on integrated map for off-road navigation
A vertical solution for management of vegetation along electric power lines. It facilitates capturing of specific prescription to manage vegetation, creates work orders, and guides crew for tree removal and trimming
Smart Calendar: Schedule jobs based on proximity and availability with unique map-based drag & drop dispatch board calendar
Route Optimization: Optimize route sequence based on proximity and priority
Offline Mobile App: Native Android app is designed to be perfectly useable including maps even without any data connectivity
Integrated Map & Overlay: Visualize job locations on map and identify address inconsistencies
One-Touch Navigation & Click-to-Call: Quick access to customer info for one-click dialing and navigation
Safety Alert: Enable your team to send safety/panic alert in case of a field emergency
In-App Messaging: Keep in-touch with the field team through the app and it won’t cost you a penny
Document Field Visit with Media: With integrated Photo & Annotations, Voice Messages, Alerts & Notes, and Job Data Form, empower team to document detailed work history to provide a better service experience. All media files are geo-timestamped for accountability
Signature Acknowledgement: Get customer signature as a proof-of-service acknowledgement along with a geo-timestamp for accountability
Task & Part Management: Capture the services performed and materials consumed during the course of a work order using a mobile enabled Task & Part management module
GPS-Aware Timecard: Capture team’s work time along with geo-timestamp for improved accountability
Contact Management: Empower team to keep customer contacts up-to-date as soon as it's collected in the field.
Drag & Drop Location Management: Empower team to keep customer locations accurate using map-based drag-and-drop tool
Route Insight: Identify actual route stops associated with planned work orders along with geo-timestamp and compare them to unjustified stops
Real-Time Dashboard: Track key progress indicators pro-actively and take corrective actions as needed
GPS Tracking: Continuously log team whereabouts at preset time intervals as they perform field activities
Proof of Visit: Boost team traceability and accountability with an automatic action-driven geo-timestamp
GPS-Aware Audit: Improve customer service with 'When & Where' job performance report
Proactive Issue Finder: Proactively find plan & geocode issues that do not meet acceptable constraints
Job Queues: Categorize jobs automatically into watch-queues for expedite dispatcher review
Intelligent Job Handling: Prevent work falling through the cracks by auto-handling incomplete jobs
Work Order Management: Complete order management to support one-off jobs, complex rule-based repeating jobs, team assignment, bulk operations, search and reporting
Customer Relationship Management: A simple CRM system to accurately manage customer information, locations, contacts, and orders
Single Sign-On: Login with Gmail, Google Accounts, or Google G Suite
Support: Break/fix and consultative email support
One-On-One Training: Three free training sessions covering business process mapping, setup and data import
Route & Schedule Optimization: Optimize plan while balancing time & date window, breaks, preferred worker, skill, territory, and shift constraints
BestFit AI-Based Scheduling: Find optimal time slot powered by machine-learning while balancing tolerances, eviction rules, skills, breaks, shift and territory constraints
Route Insight, Deviation and Mileage: Compare planned route against actual path and easily identify unjustified path & mileage deviation
Field Pulse: Visually track field operational heart-beat and take corrective actions as needed
Adaptive GPS Tracking: Progressively monitor team's whereabouts in real-time triggered by location change
Remote App Lockout: Protect your data by remotely locking app in case of lost device or disgruntled employee
KPI Tracking: Get operational insight with Business Metrics Dashboard and an integrated data-warehouse
Shift Management: Enable mobile team to manage their available or unavailable times right from their smart phone
Mitigate Missed Appointments: Dynamically skip lower priority jobs to hit higher value jobs in case of schedule delay
File Attachments: Include media attachments to the work order from office or in-field and access all pertinent files including order history, drawings, reports, documents, and spreadsheets from one repository
Domain Account: Login with your own organzation's domain account and manage multiple accounts with role-based portals & access control
REST API: Web Services interface for seamless integration with your systems
Webhook & SFTP: Auto import customer & order data on recurring basis with SFTP and a simple event-based Webhook data push
Advanced Mapping: Improve business efficiency & visibility with high precision geocode, map, and integrated satellite views
Advanced Repeating Jobs: Dynamically generate time-window rule based repeating jobs based on your business rules
Support & Consulting: Dedicated 24x7 phone & email support. Implementation, customization, integration, training and on-site consulting services
I. Pricing is based on annual billing. Monthly billing is available at nominal surcharge.
II. Business plan may support upto 10 users and 18,000 active clients. No limit for Enterprise plan.
III. Account usage is subject to 'fair usage policy' restrictions.
Start with free 200 jobs each month! Incremental job costs 20c only
Schedule jobs based on proximity and availability with unique map-based drag & drop dispatch board calendar
Enable team to access route details and perform job updates from any device on any platform with a browser-based mobile app
Complete order management to support one-off jobs, complex rule-based repeating jobs, team assignment, bulk operations, search and reporting
A simple CRM system to accurately manage customer information, locations, contacts, and orders
Proactively find plan & geocode issues that do not meet acceptable constraints
Prevent work falling through the cracks by auto-handling incomplete jobs
Categorize jobs automatically into watch-queues for expedite dispatcher review
Login with Gmail, Google Accounts, or Google G Suite
Two free one-on-one training session is additionally included covering your business process mapping, setup and data import.
I. Pay-as-you-go is monthly post-paid plan. Starter Unlimited pricing is based on annual billing. Monthly billing is available at nominal surcharge.
II. Starter edition may support upto 5,000 active clients depending on transactional volume.
III. Starter edition is designed for small service teams with low job volume. Account usage is subject to 'fair usage policy' restrictions.