Privacy Policy

Introduction

AceRoute Inc. ("AceRoute," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [aceroute.com] and use our field service optimization platform, including any related mobile applications (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

Information We Collect

We collect information about you in various ways when you use our Services:

Information You Provide to Us

We collect information you provide directly to us, such as:

• Account information, including your name, email address, password, company name, and phone number when you register for an account
• Profile information when you set up a profile within our Services
• Transaction information when you purchase our Services
• Feedback and correspondence, such as when you contact us, respond to surveys, or report a problem
• Field worker information, including names, contact details, locations, skills, and availability
• Customer information, including names, contact details, service addresses, and service requirements

Information Automatically Collected

When you use our Services, we automatically collect certain information, including:

• Device information, such as your hardware model, IP address, browser type, and operating system
• Usage information, including pages viewed, time spent on pages, and other usage patterns
• Location information, which may include GPS coordinates, when you use our mobile applications with location services enabled
• Log information, such as your search queries, IP address, browser type, referring/exit pages, and operating system

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Services
• Process transactions and send related information, including confirmations, invoices, and service updates
• Optimize field service operations, including worker dispatching, route optimization, and territory management
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, offers, promotions, and events
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations and enforce our terms and policies

How We Share Your Information

We may share your information in the following circumstances:

• With Service Providers: We share information with third-party service providers that perform services on our behalf, such as cloud hosting, data analysis, payment processing, and customer service.
• For Business Transfers: We may share information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• For Legal Compliance: We may share information as required by law or in response to valid legal requests, such as subpoenas, court orders, or government regulations.
• With Your Consent: We may share information with your consent or at your direction, such as when you authorize a third-party application to access your account.

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

Data Security

We implement reasonable security measures to protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include data encryption, firewalls, secure facilities, and restricted access controls.

However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps in accordance with applicable laws and regulations.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You may request access to the personal information we maintain about you.
• Correction: You may request that we correct inaccurate or incomplete information about you.
• Deletion: You may request that we delete your personal information in certain circumstances.
• Restriction: You may request that we restrict processing of your personal information.
• Data Portability: You may request a copy of the personal information you provided to us in a structured, commonly used, and machine-readable format.
• Objection: You may object to our processing of your personal information based on our legitimate interests.

To exercise these rights, please contact us at privacy@aceroute.com. We will respond to your request within the timeframe required by applicable law.

Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing activities and to distinguish you from other users of our Services. Cookies are small data files stored on your device that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits.

Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.

Children's Privacy

Our Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at privacy@aceroute.com.

International Data Transfers

We are based in the United States and process data both inside and outside of the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and central database are located. By using our Services, you consent to any transfer of your information to the United States, which may have different data protection rules than those of your country.

When transferring data from the European Economic Area (EEA), United Kingdom, or Switzerland to the United States or other non-EEA countries, we rely on appropriate safeguards such as standard contractual clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this page with an updated revision date. We encourage you to review the Privacy Policy whenever you access our Services to stay informed about our information practices.

Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the revised Privacy Policy.